Companies in the health sector must manage to meet the increasingly high demands of digitalisation with comprehensive and systematic approaches to solutions.
Mastering the digital transformation means being able to distinguish and actively shape the newly emerging fields of action. The scope of action of the digital transformation therefore goes far beyond that of IT, which is only one of several components of digitalisation. In order to systematically implement the digital transformation, we have developed the digitalisation model. In it, we have identified the five fields of action strategy, processes, empowerment, mindset and business models, which together represent the digital target picture.
You have realised that your company has to meet certain requirements for a successful future.
In addition to IT and technical requirements, new values, principles and methods are particularly needed to master the challenges. Besides all the beneficial characteristics, companies need one thing above all: agility.
ENGINEERING supports you in the digital transformation through experienced experts in all segments of digitalisation as:
With the concept of the digitalisation model, ENGINEERING offers its clients from the healthcare sector a systematic path to the digital future.
We also offer a digitalisation network with coaches and experts in agile methods and tools for implementation either holistically or in individual segments. This way, you can ensure that you make the best possible use of the potentials of digitalisation.
A target image that is as concrete as possible is the starting point for a successful future and the digital transformation. The developed vision gives you a corridor in which you can develop yourself and your company. In which direction the first step from the centre of the circle leads you is up to you.
Your organisation will change, and it is important that you maintain an overview. All systems and actors involved will face challenges and have to act together.
For the digital transformation, it is important to establish the following areas of action:
Horizontal integration
Networking of the entire value creation network and integration of all process steps with the aim of offering a target group-specific and individualised service.
Vertical integration
Integration of the different levels of the organisation into a networked IT system. The linking of actors and IT enables flexible and dynamic control of processes.
Continuous Engineering
An end-to-end, digital system from patients and insured persons to processes and services. Together with ENGINEERING, you achieve the fine art of digitalisation.
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The digital strategy defines how your business goals can be achieved with the help of digital technologies. It combines the essential areas of people, organisation and technology in order to generate the best service for the patient or insured person.
In order to separate the essential from the unessential and the feasible from the (as yet) unfeasible in this complex situation, the first, simple steps can help.
A clear, digital strategy enables you to move safely into the further areas of digital transformation.
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Before processes are digitised or automated, they should first be analysed and optimised if necessary. An inefficient analogue process does not make a digital process efficient. In most cases, the digital transformation therefore requires existing habits to be changed.
An essential part of the processes is the employee. The horizontal integration of people and systems along the entire service increases flexibility and the quality of service delivery.
The use of information and communication technologies and their networking offers organisations greater efficiency. Challenges in vertical integration are the continuous and secure exchange of data as well as the proper further processing of information between technical-telematic systems (so-called Cyber Physical Systems, CPS) and classic IT systems.
The digital enablement of a company refers to two essential aspects that are to be considered completely differently:
In order for the combination of people and technology to be a success, the topic of security or IT security is of central importance. The staff and patients or insured persons must have confidence in the information systems in order to be able to operate reliably within a regulated framework. On the one hand, this is about the handling of data and on the other hand, it is also about physical security.
Digitalisation is about bringing people and technology together. This requires a “digital mindset” among employees. Technological solutions are omnipresent. Only the efficient use in daily use allows the company to realise the benefits and also generate the desired added value.
In order to establish a digital mindset in the company, it is not enough to use the technologies available on the market. In addition, the attitude and behaviour of the people in an organisation are relevant. The goal of a digital mindset is to promote openness towards new ways of working due to digital processes and applications. Big data, cloud, AI analytics and robotics are trends that are transforming everyday work and healthcare.
The employees of your company must:
Through these changes, employees are also encouraged to take on more responsibility and control. The transformation to a digitally thinking person is a multi-stage process. After empowering the employees, the existing and entrenched structures have to be broken down. This does not mean that the existing is wrong. The stability from the known helps the organisation when it starts to develop new skills. But the new must not be forced into the old, existing scales and metrics. It must develop freely and in a suitable environment.
Like analogue care management, digital care management focuses on actively shaping the care process for patients or insured persons before, during and after the provision of medical services.
Digital care management:
The existing analogue services of the previous care management are extended by a virtual, digital service offer to the patient/insured. This requires the integration of digital solutions.
The technological change turns patients and insured persons into well-connected and informed actors who want to participate more and more actively in the care processes. New digital care processes can lead to better quality of care through more agility, flexibility and availability of information and meet this demand of patients.
As long as the digital technologies used in a company are networked without disruption, the processes are digitalised accordingly, and the employees have the right mindset, digital care management can thus sustainably improve the patient’s state of health.
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Our passion is to develop strategies with our clients and to implement them successfully. In doing so, we build not only on methodological knowledge, but especially on trust, many years of experience and industry expertise.
Hans Peter Knaust
Managing Director of ENGINEERING
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