Platforms & Solutions
Optimisation of the field service processes of natural gas, electricity and water suppliers.
Efficient field service management
The main focus of energy suppliers in workforce management (WFM) is on optimising processes in metering and maintenance. Thus, cyclically recurring orders are integrated into the daily scheduling process in a fully automated manner. Work preparation can determine the degree of automation in daily planning itself by simply creating individualised orders. In the end, the right employees with the required qualifications are always assigned the job. In this way, the assignments can be carried out with all the required materials and information, with optimal utilisation of resources, on schedule and with the required quality.
This database with information on travel times, idle times, adherence to schedules and duration forms the basis for further continuous improvements. In the field, special functions then support the perception of deadlines, the direct automated readout and the on-site configuration of resources, meters and measurement systems. This creates a perfect basis for cross-departmental cooperation.
A turnkey field service solution
Geocall is a modern WFM system for the energy industry with a focus on maintenance and meter reading.
The system enables an employee with the appropriate qualification to be available at the right time at the place of work.
It is a market-proven solution based on a modern, open architecture that also allows the integration of sector-specific, cartographic solutions.
Sensible process optimisation and automation through Geocall lead to increased productivity. Especially the high functional coverage, powerful and user-friendly standard processes as well as the possibility to implement basic processes in a parameterisable way distinguish the system.
Since individual customer processes can be mapped in the proven framework, Geocall is also a strategic solution, for example to future-proof the introduction of new business areas.
Smart integration into the existing IT infrastructure
ENGINEERING supports municipal utilities and energy suppliers by analysing and optimising the existing processes of electricity, gas & water, district heating and contracting services. In doing so, we adapt the standard software to the needs of the municipal utility or energy supplier and ensure the operational use of systems and applications.
Our Geocall solution serves as an innovative platform that is used in the development of mobile solutions and geoinformation systems, which allows the realisation of sophisticated cartographic solutions in the field.
By integrating the latest technological competences in the field of mobile, GIS, disposition algorithms as well as state-of-the-art functions in augmented reality, Geocall best expresses the performance, the experience and the enormous process competence that has been developed in more than 20 years.
Geocall WFM 4.0 introduction at enercity – Stadtwerke Hannover.
Read various posts on our blog here.
Talk to our expert
Our passion is to develop strategies with our clients and to implement them successfully. In doing so, we build not only on methodological knowledge, but especially on trust, many years of experience and industry expertise.
Hans Peter Knaust
Managing Director of ENGINEERING