Competence Center

SAP AMS Services

Your application care in the best hands

Application Management Services

With the increasing demands in the age of digitalisation, new business opportunities arise, but also new challenges for an existing IT infrastructure.

Issues such as application management and internal support are often time-consuming and tie up valuable resources. By outsourcing these organisational units, companies gain more freedom for the important things: Focusing on the core business, developing innovations and optimising secure IT processes through new technologies.

When internal IT reaches its limits due to too high a workload

Increasingly complex requirements in your system landscape, no free capacities for new projects and no new colleagues in sight due to the shortage of skilled workers?

With our questions we would like to give you food for thought so that you can make the right decision for the future of your IT.

  • Can your IT teams support the “day-to-day business” in user support alongside the projects?
  • Can your employees also comply with the framework of predefined SLAs?
  • Can you provide redundant support staff (sickness, holidays, shift work)?
  • Can you reasonably support the bandwidth of your application yourself?
  • Do you need to keep manpower available for low workloads (certain interfaces, add-ons or modules with low ticket volumes?)
  • Can you provide services in all time zones and languages equally?
  • Can IT projects be implemented sensibly and promptly with the available resources?
  • Do you have full transparency over your user support efforts?
  • Can you find qualified specialists for your user support needs?

Let us talk about your individual needs. We will be happy to create an AMS solution package tailored to your requirements without obligation.

Create freedom for yourself by outsourcing application support

ENGINEERING has years of experience in AMS operation and adapts to every system landscape. As part of the internationally operating Engineering Group, we support system landscapes in all industries and with different architectures and requirements.

With our scalable services from 1st to 3rd level support, you receive a customised solution for your specific application. Use free capacities for your projects and implement your IT strategy more efficiently.

Benefit from the AMS services of ENGINEERING:

  • Ensure ongoing maintenance of the SAP systems and user support
  • Increase stability and availability
  • Easy scalability through fast and flexible access to a large team of consultants – also internationally and up to 24×7
  • Upgrades, patches and implementation of change requests or system migrations
  • Maintenance, support and user consulting
  • Monitoring of critical business processes and systems
  • Proactive monitoring of critical business processes, interfaces and workflows (also EDI processes or loading processes in BW)
  • Supplementation of internal know-how
  • Cost and performance transparency
  • Continuous optimisation e.g. through Robotic Process Automation (RPA)

From selective support to the “all-round” carefree package, we deliver your solution for application operation.

Our approach

We focus on your needs and create an individual, customised service package. We flexibly adapt the scope and timing of support services to your daily business.

Analysis and service design
We differentiate between companies that want to opt for another service partner – i.e. already have experience with outsourcing application support – and companies that want to relieve the burden on their own IT. Within the framework of an analysis, we determine the service parameters together with you and at the same time elicit possible optimisation potentials.

Transition
Transition describes the transition from the current service model to the future service model, whether on premise or in the cloud. With our methodology, necessary operational knowledge can be transferred in a targeted manner and all necessary service processes for secure application operation are introduced. Our process is specifically adapted to your organisation and your availabilities so that no overload situations arise for your specialist departments.

Application operation
Application operation is carried out according to standardised ITIL procedures. This maximum level of standardisation according to internationally recognised procedures supports the greatest possible process transparency and operational reliability in accordance with agreed requirements. We implement continuous improvements, e.g. through RPA technologies, together with you.

AMS Services by ENGINEERING
Our SAP consultants advise corporate groups and medium-sized companies on the selection, design, implementation and integration of SAP solutions. Our competencies include cloud-based solutions, on premises installations and hybrid scenarios. We are maintenance partners for both ECC 6.0 and S/4HANA (On premises Edition).

Talk to our expert

Sebastian Weiß

With us as your AMS partner, we support you in your day-to-day operations and keep your back free so you can concentrate on your business. Our team of experts ensures the smooth operation of your applications, while your employees secure your company’s success with future-proof IT.

Sebastian Weiß
Head of Engineering Enterprise Solutions Germany

sebastian.weiss@eng-its.de

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